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Do you reply to negative reviews?

Modern Baking Magazine - Wed, 05/08/2013 - 06:43

User generated review sites, such as Yelp.com for the food industry and TripAdvisor.com for the travel industry, have changed how consumers “shop,” both online and off. As a consumer, when I look at those sites, I typically read the super gushy reviews as well as the truly horrible reviews with a grain of salt and try to pay more attention to the middle of the road reviews to see if they align with the type of operation I’m looking for.

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Publix Super Markets Lake Gibson in-store bakery

Modern Baking Magazine - Tue, 05/07/2013 - 12:40

With a commitment to bakery that began in 1957, Publix has never been a me-too operation. Unique, quality products only found in its bakeries and a commitment to customer service differentiate the 1,069-unit chain from its competition.

Headley named James Beard Outstanding Pastry Chef

Modern Baking Magazine - Tue, 05/07/2013 - 11:47

On May 6, Brooks Headley, Del Posto, New York City, was named Outstanding Pastry Chef by the James Beard Foundation. Since 1990, the James Beard Foundation has been honoring outstanding professionals in the food and beverage industry. While no money is awarded, a win or even a nomination can increase the buzz for a business, according to foundation president Susan Ungaro.

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May is 'Eggs-ceptional' at Bruegger's Bagels

Modern Baking Magazine - Fri, 05/03/2013 - 11:54
National bagel bakery features eggs for every meal during National Egg Month

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Unifiller partners with Carlo’s Bakery of Cake Boss

Modern Baking Magazine - Fri, 05/03/2013 - 11:45

Some things just get better with age. With 25 years of innovation under its belt, Unifiller Systems has been garnering some celebrity status as of late.

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Mimi's Café names two new senior-level operations team leaders

Modern Baking Magazine - Fri, 05/03/2013 - 11:34

As Mimi's Cafe moves forward, two senior-level leaders have been appointed to manage and lead the team on day-to-day restaurant operations. Effective May 1, Stuart Gee took over as regional director of operations for the central United States region, and Daniel Boyd was promoted to senior director of operations services and training.

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Making cents of social media

Modern Baking Magazine - Thu, 05/02/2013 - 06:12
Amid the maturing world of social media, bakery owner Beth Fahey of Creative Cakes shares how the bakery has streamlined its social media efforts in the hopes of turning the time investment into increased sales.

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Frederick's Pastries named one of the 'Best of NH 2013'

Modern Baking Magazine - Wed, 05/01/2013 - 12:42
Frederick's Pastries, Amherst, N.H., has been selected as New Hampshire Magazine's "Best of NH 2013" for cakes.

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2013 In-store Bakery of the Year: Publix Super Markets

Modern Baking Magazine - Wed, 05/01/2013 - 09:29
With a commitment to bakery that began in 1957, Publix has never been a me-too operation. Unique, quality products only found in its bakeries differentiate the 1,069-unit chain from the competition.

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Peanut butter cup rocky road bars

Modern Baking Magazine - Wed, 05/01/2013 - 08:49
Contributed by Hershey Foodservice This treat translates the classic flavors of rocky road ice cream to a grab-and-go bar.

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Perkins launches remodel

Modern Baking Magazine - Wed, 05/01/2013 - 08:30
The remodel plan places greater emphasis on fresh as well as an engaging customer experience.

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Barrick named sales and business development manager at Creative Occasions

Modern Baking Magazine - Wed, 05/01/2013 - 08:11

Jody Barrick, the former bakery director of Supervalu Corporate, will join Creative Occasions as sales and business development manager, effective June 3.

Barrick has more than 31 years of experience in the food and bakery segment. In her new role, she will work directly with Mark Erickson, vice president of sales and marketing, on the frozen cake manufacturer's sales and business development segment.

Fighting for commonsense cottage laws

Modern Baking Magazine - Tue, 04/30/2013 - 13:04
Most bakeries operate in states that have some sort of cottage law on the books. In fact, only Kansas, Montana, North Dakota and Rhode Island have no type of cottage law on the books. All others have at least some type of law or currently have a bill pending.

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Habits of successful in-store bakeries

Modern Baking Magazine - Tue, 04/30/2013 - 11:58
A study from the Nielsen Perishables Group identified the top U.S. in-store bakeries based on the average rate of department sales.

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The Workbench: May 2013

Modern Baking Magazine - Tue, 04/30/2013 - 10:40
Bakery Workbench with Klaus Tenbergen, May 2013

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Bakery owners vs. home bakers

Modern Baking Magazine - Tue, 04/30/2013 - 08:15
For bakery owners operating in states with pending cottage laws, make sure that your voice is one that can be heard.

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Perfect blackberry pie

Modern Baking Magazine - Tue, 04/30/2013 - 08:12
Contributed by Driscoll's. Copyright 2013. All rights reserved. This fresh blackberry pie thickened with quick-cooking tapioca is sure to become a customer favorite.

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Dunkin’ adds healthy breakfast sandwich

Modern Baking Magazine - Mon, 04/29/2013 - 13:33
Dunkin’ Donuts has added a 400-calorie turkey sausage breakfast sandwich to its DDSmart menu of better-for-you options.

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Food safety: 101

Modern Baking Magazine - Mon, 04/29/2013 - 12:22
AIB International head of food safety Stephanie Lopez shares some tips for implementing a successful food safety and quality program.

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